Refund policy

At Vital You, customer satisfaction is important to us. Please read our policy carefully before making a purchase, as we offer both digital products and physical wellness products through our store.

Physical Products Return Policy

We have a 14-day return policy for physical products, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • With tags attached (if applicable)
  • Accompanied by proof of purchase or receipt

To start a return, please contact us at: dylanrees1984@gmail.com

If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Damaged Or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

  • Your item arrives damaged
  • You receive the wrong item
  • Your order is defective

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care products
  • Custom or personalized items
  • Perishable goods
  • Hazardous materials or flammable products
  • Sale items
  • Gift cards

If you have questions about a specific product, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to request a return for the original product and place a new order separately once the return is approved.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund approval, please contact us at: dylanrees1984@gmail.com.

Digital Products Policy

Due to the digital nature of our products, all sales made through Vital You for digital products are final and non-refundable.

Once an eBook, fitness guide, or digital program has been purchased and delivered, we are unable to offer returns, exchanges, or refunds.

If you experience any issues with your digital download or receive the wrong file, please contact us and we will do our best to resolve the issue as quickly as possible.

By purchasing digital products from Vital You, you agree to these terms.